Dark macro textile waves with red silk, black velvet, gold embroidery, silver coins, and lapis beads.

Help & FAQ

Everything before you enquire.

Ordering, made to order, sizing, shipping, and care — answered plainly, so the only thing left to do is send the dress you love and your event date.

Based inAdelaide & Melbourne
ShippingAcross Australia
Ways to shopOrder · Collect · Made to order

Start here

Clear answers, before the message.

Grouped by what people ask most. If your question is not here, the boutique will answer it personally — usually before you have to ask twice.

TopicsFour groups
Answered byThe boutique
Reply windowWithin a day
Lead time4–6 weeks ideal
Ordering & availabilityMade to orderShipping & returnsSizing & care

Group 01

Ordering & availability

How do I order?

Message us on WhatsApp or Instagram DM with the piece you like, your size, and your colour. We confirm availability and arrange in-store pickup or shipping — there's no online checkout, we like to get it right with you first.

Where are your stores?

We have boutiques in Adelaide (Churchill Centre, Kilburn) and Melbourne (Dandenong), including our newest branch next to the original store that's home to the Silver Collection. Everyone is welcome to walk in and browse.

Do you ship?

Yes — we ship across Australia. Message us with your postcode and the piece you want, and we'll confirm postage and timing before you pay.

Is everything handmade?

Yes. Our traditional Hazaragi and Afghan dresses, shawls, and silver jewellery are handmade and hand-finished, which is why colours, sizing, and stock can vary piece to piece.

Can you make something to order?

We do. If you want a particular colour, size, or design, message us and we'll make yours — made-to-order with love. Allow extra time for embroidery and sourcing.

Do you have new arrivals often?

All the time — the fastest way to see them is our Instagram reels, which we film in store. Follow @kabulfashion_adelaide and @kabulfashion_melbourne, or check the Reels page here.

Group 02

Made to order

“Made by hand in your colour and size — we guide the fit, the timing, and the rest.”Kabul Fashion
How does made to order work?

You send us the piece you love, your measurements, and your event date, and we confirm colour, fit, and timing before anything is made. We craft it by hand, then you collect it in store in Adelaide or Melbourne, or we post it to you across Australia.

Can I choose my own colour and size?

Yes — that is the heart of made to order. Tell us the colour, size, and any detail you have in mind, and we will tell you honestly what is possible before we begin. Allow a little extra time for embroidery and sourcing.

What if a coin or bead comes loose while I wear it?

These garments are made to be worn, and minor settling of coinwork or beading is expected over a long night of celebration. Just bring it back in or message us and we will restore the piece properly — there is no fuss over ordinary wear.

Can you dress a whole celebration?

Yes. For weddings and multi-day events, we help you put together coordinated looks across the nikah, henna, and reception. Tell us the running order and who is being dressed, and we plan the pieces around your timing.

Group 03

Shipping & returns

Based inAdelaide & Melbourne, Australia
ReachShipping across Australia
Local pickupTwo boutiques — walk in, or message us to order
TrackingShared once it ships
Where do you ship?

We ship right across Australia. Because handmade garments vary in weight and embellishment, we confirm postage, cost, and timing per piece over WhatsApp before you pay, so there are no surprises.

How long does delivery take?

Within Australia, most ready pieces arrive in a few business days once your order is confirmed. Made-to-order pieces take longer because they are crafted by hand, so we quote a realistic window before you commit and share tracking once it ships.

Can I collect in store?

Yes. You are welcome to walk into Kabul Fashion in Adelaide (Churchill Centre, Kilburn) or Melbourne (Dandenong) to collect, try things on, and check the fit and styling in person before your event.

What is your returns position on purchased pieces?

Made-to-order pieces are prepared specifically for you, so we confirm every detail — sizing, colour, timing — with you before we begin. For ready pieces, message us as soon as it arrives if anything is not right and we will work through it with you directly.

Group 04

Sizing & care

Fit fromYour measurements
SteamingNever direct iron
StorageFlat, away from light
How do I know my size will be right?

Fit comes first. We work from your measurements rather than a generic size chart, and we flag anything that needs adjusting before we make or set a piece aside for you. If you are unsure how to measure, we walk you through it over WhatsApp.

Can a piece be altered to fit me?

Many pieces allow for adjustment, and made-to-order pieces are crafted to your measurements from the start. We will tell you honestly what is possible on a given garment before you decide, so the drape and proportion stay true.

How should I care for embroidery, coins, and beadwork?

Hang the garment to release folds and steam gently from a distance — never iron directly over coins, beads, or mirrorwork. Dress with perfume and makeup already on, and store flat or on a padded hanger away from direct light and damp.

How far ahead should I enquire?

For Eid and wedding season, four to six weeks gives the most room for sizing, alterations, sourcing, and shipping. Last-minute requests are still welcome — we handle them case by case and tell you straight away what is achievable.

What to send

Four lines make an enquiry easy to answer.

The more of this you can share up front, the faster we can confirm fit, availability, and timing — and the less back-and-forth you need.

The piece

A dress from the collection or a single reference photo of a look you love.

The occasion

Your event date and city, plus whether it is Eid, a nikah, henna, or engagement.

Your measurements

Bust, waist, hips, and height. We will guide you if you are unsure how to take them.

Ready or made to order

Tell us if you want a piece as it is, or made to order in the colour and size you love.

3
Boutiques across Adelaide & Melbourne
180+
Handmade pieces styled on camera
2.6M+
Views across our reels
50K+
Likes from our community

Still wondering?

Ask us directly. We answer like family.

If your question is not above, send it through. Every enquiry is read and answered by the boutique — no scripts, no pressure, just honest guidance on the right piece for your celebration.

Or email info@kabulfashion.com.au

Ready when you are

Let's dress your next celebration.

Send the piece you love, your event date, and whether you want it as it is or made to order. We will guide the rest.

Message us